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XFI App Pauses Random Devices at Random Times

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New Poster

XFI App Pauses Random Devices at Random Times

My XFI app is randomly pausing devices that have no downtime settings. One second the device will be working, and the next it will be paused on the app for no reason and the internet does not work. I have searched the forums for an answer to this but have not been able to find one.
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Official Employee

Re: XFI App Pauses Random Devices at Random Times

Hello, I am sorry to hear about your device being randomly paused.  Are they still being paused randomly?  Please let me know and i will escalate the issue to our engineer's and product development team. 


I am an Official Comcast Employee.
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New Poster

Re: XFI App Pauses Random Devices at Random Times

Yes they are
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New Poster

Re: XFI App Pauses Random Devices at Random Times

This answer is terrible. How do we address this issue. It happens EVERY day on multiple devices. Please fix this app.
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Regular Visitor

Re: XFI App Pauses Random Devices at Random Times

I have tried to do everything I know to stop my internet from passing, even connected with a tech rep who reset everything...  to no avail...  the random pauses are NOT what I am paying for...  I will soon move from comcast. to another internet provider

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New Poster

Re: XFI App Pauses Random Devices at Random Times

This happens to us about every 2 weeks and it's infuriating. The first few times tech support insisted we must be doing it, via the app.  Then they told us to delete the app on all devices which we did, but it still persists. When it happens we have to log in to XFI via the website, and manually unpause stuff. Every. Time. And it tends to happen on a rough schedule. We're at our wits end.  Today, when we initiated our 4th ticket for this problem, they acknowledged that it's a know issue affecting many people and referenced a CR# from September 2020.  If this is not fixed we're leaving and won't pay any wipes it fee, since it's their failure to provide reliable service.  Xfinity If you're listening,whomever is responsible for xFI needs to be replaced.