New Poster
•
1 Message
XB7-T
After initially logging into the Admin portal and changing the Admin password, I am unable to log in.
Message says "Incorrect password for admin!".
I must be a victim of a typo. All variations of my passwords do not work.
Much to my surprise, there is not a visible reset button anywhere that I can see to reset the Gateway back to the default admin password. I called Support and they checked their XB7-T Gateway and couldn't find a reset button either.
Where do I go from here?
XfinityJosh
Official Employee
•
131 Messages
4 years ago
@kingdo1 Hello and sorry to hear that your XB7 is not letting you sign into the admin portal. Please contact us at 800-266-2278 and ask them to use the Wireless Gateway Settings ITG then they can reset it to factory for you after authenticating your account. Please let me know how that works out for you as well. Thanks again for being an Xfinity customer!
0
XfinityJonathan
Official Employee
•
839 Messages
4 years ago
Hi there, @kingdo1. I'd try @ComcastJosh's option and let us know. Not sure if underneath the coax cable if that's the light or a reset button on the XB7.
0
0
Tony43
Contributor
•
29 Messages
4 years ago
0
0
Tony43
Contributor
•
29 Messages
4 years ago
0
0
XfinityJonathan
Official Employee
•
839 Messages
4 years ago
Re:WPS: I’d point straight to the How To Geek article since they explain all things tech the best. Also WPS PIN is the vulnerability, WPS Push Button is fine. If you’re getting people on the network you don’t want due to someone using WPS push button then you really should probably lock your door, or have a conversation with Aunt Karen about how it’s rude to touch your equipment and that she should be asking for the WiFi password instead.
Gotta be honest the documentation on the XB7 is not where I’d like it to be, in the XB7 you have to hold the WPS button down for 15+ seconds to reset it, which does what the XB6 does with the reset pinhole (tried it for us last week). Once you do so, you will need to reactivate your gateway. The xFi app made it quick and restored the WiFi SSID settings pretty quickly.
As for any BYOD folks be sure to update your router firmware and disable pin WPS.
0