XB7-T Self Rebooting

jck62 · ‎07-23-2020

I have an XB7-T gateway sent to me by Xfinity that has been rebooting on it's own each day around 3-4am. I never setup a scheduled reboot. Support says they are unable to setup a scheduled reboot either. I'm being told by multiple reps that the setting to change this "should" be found in the xFi app and web portal, but none of them have been able to provide the documentation to support the claim. Nor have any been able to walk me through the process. I don't see the setting in the admin portal that is access at the default gateway address.

Is this happening to anyone else? Does anyone know where to find the scheduled reboot setting?

EG · ‎07-23-2020

FWIW, it may be deliberately being done by them as the overnight hours are their window of opportunity for network maintenance / upgrades.

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jck62 · ‎07-23-2020

Thanks for the reply. I'll ask again, but I'm I was told that they 100% do not do maintenance that requires reboots. I have been lied to/misled by support a lot lately though so...

EG · ‎07-23-2020

They sure do. We've seen thousands of posts here over the years indicating so.

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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XB7-T Self Rebooting

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