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Wifi assessment done, cant order my 3 xfi pods

New Poster

Wifi assessment done, cant order my 3 xfi pods

Hello,

 

I did receive the email "Your home WiFi assessment is complete." telling that "Our results show that
your coverage will benefit from a few xFi Pods.
Three xFi Pods are available to you at no extra cost as part of your xFi Advantage service."

 

But when I use the link provided in the email, I end up with an error "We're sorry.
Please call 1-800-Xfinity and one of our friendly and knowledgeable representatives can help."

But after over 1h over the phone with different service, noone can help me.

 

I have seen some users having the same issue.

After using the link from the email I land on a webpage "xFi Pod/3 Pack" with a link "Get Pods".

Then I have a screen looking up xfinity plan, checking price, checking availibility and finaly the error screen above.

 

How can I get the free pods I should be able to claim after the wifi assessment?

Official Employee

Re: Wifi assessment done, cant order my 3 xfi pods

Hi @Seb100c

 

I've escalated your issue. Someone should be reaching out to you via phone to help you fulfill your order.

 

Thanks,

Hana


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Wifi assessment done, cant order my 3 xfi pods

@Seb100c 

Would it be possible to let me know when you were attempting to redeem and go that error (date and approximate time)

 

Thanks,

Hana


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: Wifi assessment done, cant order my 3 xfi pods

Hello @ComcastHana

 

First I tried the day I received the email, 6/22/2019 around 6 PM EDT.

Then I tried one week after because I was thinking I tried to early.

 

After that I forgot about it. But this summer, we started to really use every rooms of our house and the wifi is dropping at different places. I tried again in end of august. That is when I finaly took the time to call the number from the error message which was without result after 1 hour on the phone.

 

I tried again before starting this topic, the 10/4/2019 between 5 and 6 PM EDT multiple times.

 

I just tried again at 2:14 PM EDT, 10/14/2019.

 

I have not receive any phone call from xfinity yet.

 

Thank you for looking into it.

 

Regards

 

Official Employee

Re: Wifi assessment done, cant order my 3 xfi pods

Thanks @Seb100c 

 

I appreciate your patience and thorough response. I'll send up this information and update you as soon as I hear back. 

 

Thanks,

Hana


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!