sam6string's profile

New Poster

 • 

1 Message

Monday, February 3rd, 2020 2:00 PM

Closed

Wifi Assessment - A joke!

I signed up for 600mbps wifi / 220+ Channel TV service. I was told at installation that a remote analysis would be done to determine if Pod wifi extenders would be needed for my 2 story,  4000 sf house, and if so, they would be provided at no cost to me. The analysis came in saying all was well, when in fact is is not.  I verified with support there is a very weak signal in the spot where my wife spends most of her internet time. We are only getting 90 mbps there with only 2 devices connected to wifi, both high end, recently purchased Apple devices.  When asked if I could appeal the decision I was told "there is a cost of doing business"...despite agreement that my plan does offer the Pods for free.  This is a day after a chat rep told me to drive to the local store (20 miles away) where they would provide them at no charge.  All I ask is to get what I signed up for.  90mbps ain't it.

This conversation is no longer open for comments or replies and is no longer visible to community members.

No Responses!
forum icon

New to the Community?

Start Here