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WiFi not found

New Poster

WiFi not found

My WiFi is not showing up to connect to even thou it says my gateway is online. Have reset it multiple times but my WiFi never shows up
Silver Problem Solver

Re: WiFi not found


@Rd73 wrote:
My WiFi is not showing up to connect to even thou it says my gateway is online. Have reset it multiple times but my WiFi never shows up

Ae you using this SSID/password with your wifi devices?

 

https://www.xfinity.com/support/articles/view-change-wifi-password


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Expert

Re: WiFi not found


@Rd73 wrote:
My WiFi is not showing up to connect to even thou it says my gateway is online. Have reset it multiple times but my WiFi never shows up

For clarity, are you saying that none of your devices see the SSID broadcast / name of your home network in their lists of available networks ?



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New Poster

Re: WiFi not found

Yes none of my devices can find my home wifi
Expert

Re: WiFi not found

Have you first tried power-cycling / re-starting the device ? No joy ? Try hard resetting the device to factory defaults by pressing and holding in the recessed reset button on the rear for 30 seconds. This can sometimes clear up some weird behavior issues. You will lose any customized settings, and they will need to be re-configured from scratch if you do the latter.



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We ask that you post publicly so people with similar questions may benefit from the conversation.
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