Community Forum

WiFi hotspot app not working

Highlighted
New Poster

WiFi hotspot app not working

I am out of town and I was logged on to the hotspot app earlier this evening I got a message that my credentials expired and I had to log back on. When I try to log back on I got invalid username and or password error 0108. I reset my password several times and that did not work. What is curious I can still login to my account app with the updated password but not onto the Wi-Fi app. To make this matter worse I tried calling tech-support and they were not helpful at all. I need help please as I am out of town and I am also an Xfinity mobile user so now I’m eating into my data because I can’t use Wi-Fi. Any ideas on how this?
Highlighted
New Poster

Re: WiFi hotspot app not working

Same issue here.  I all the sudden had a notification to re-enter credentials for Wifi Hotspot app.  Same error as you, 0108 authentication failed.  I can log in to my xfinity/comcast account just fine from my laptop. No issues with "My Account" app either on my phone.  It would appear the Hotspot app is broken.  

Highlighted
New Poster

Re: WiFi hotspot app not working

Xfinity tech-support has zero clue how to help with this. My workaround was I had to create a new user profile in my account. I then logged in with this new profile and everything seemed to work.