Community Forum

Unpause

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Regular Visitor

Unpause

I cannot get my kids room to unpause
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Silver Problem Solver

Re: Unpause


@mrrolltideroll2 wrote:
I cannot get my kids room to unpause

Is this any help?

"To unpause a device (if the device is individually paused), select the paused device under Paused in the Devices section, then select Unpause Device. If the device is assigned to a profile that is paused, select that profile, then select Unpause All Devices."


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I am just a customer, volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Unpause

Hi @mrrolltideroll2 

 

Are you still having an issue with this? The devices appear to be unpaused in xFi, but please let me know if you're seeing the pause/bedtime mode message when you attempt to surf with those devices. 

 

Thanks,

Hana


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Unpause

I am having this issue! My devices are not paused when I connect to the WiFi I get a pop up saying I need to unpause my device! Please help! I’ve exchanged my modem TWICE, had a tech come out, was on the phone w Comcast for TWO HOURS, and nothing has fixed it!
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Official Employee

Re: Unpause

@Oliviawebb97 

 

Could you please share your account phone number with me via private message. I can't seem to pull upy our account with your email address. 

 

Thanks,

Hana 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!