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Unknown device Arris connected to my WiFi at 3:27A and again at 3:28A

New Poster

Unknown device Arris connected to my WiFi at 3:27A and again at 3:28A

I just received this notification “A device named ARRIS Arris device just connected to your home network for the first time. “ This is not a device connected by anyone in my household. Suspicious? How can I block it.
Silver Problem Solver

Re: Unknown device Arris connected to my WiFi at 3:27A and again at 3:28A


@Dcochenour43 wrote:
I just received this notification “A device named ARRIS Arris device just connected to your home network for the first time. “ This is not a device connected by anyone in my household. Suspicious? How can I block it.

My Arris devices in my xFi are my X1 set-top-boxes; I don't recommend blocking them!


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New Poster

Re: Unknown device Arris connected to my WiFi at 3:27A and again at 3:28A

Thank you, I am mostly concerned with it stating they connected for the first time at 3:27A & 3:28A while everyone was sleeping. I could not see where a “New Device” accessed my network at that time. As of now I changed my WiFi password to be safe, but thought I would ask why this may have happened.
Silver Problem Solver

Re: Unknown device Arris connected to my WiFi at 3:27A and again at 3:28A


@Dcochenour43 wrote:
Thank you, I am mostly concerned with it stating they connected for the first time at 3:27A & 3:28A while everyone was sleeping. I could not see where a “New Device” accessed my network at that time. As of now I changed my WiFi password to be safe, but thought I would ask why this may have happened.

If the set-top-box reboots overnight to update its firmware, xFi might see it as a disconnect/connect.

 

There could be other reaseons.


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I am just a customer, volunteering my time to help other customers here in the Forums.
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Frequent Visitor

Re: Unknown device Arris connected to my WiFi at 3:27A and again at 3:28A

Go on your Xfi app and check the Mac address for at suspicious device and then check your modem/router Mac address usually under box. If there are the same then no worries. Oh ya did you password protect your home WiFi ?
New Poster

Re: Unknown device Arris connected to my WiFi at 3:27A and again at 3:28A

I did check and no new devices were listed. Yes, my home network is password protected as well. Thank you!