New Poster
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1 Message
Unknown New Devices Connecting
I’m renting a gateway from Comcast so I use the xFi app to manage things.
For the past few days, I’ve had a constant stream of new devices connecting. None of them are mine.
I tried removing them after they’ve disconnected but they keep coming back. I tried pausing them but they connect again with a “-1” or “-2” at the end of the name.
I’ve restarted the gateway multiple times and changed the password, but it still happens.
Any suggestions on how to fix this? Or do I need to just buy my own equipment to secure my network?
For the past few days, I’ve had a constant stream of new devices connecting. None of them are mine.
I tried removing them after they’ve disconnected but they keep coming back. I tried pausing them but they connect again with a “-1” or “-2” at the end of the name.
I’ve restarted the gateway multiple times and changed the password, but it still happens.
Any suggestions on how to fix this? Or do I need to just buy my own equipment to secure my network?
user_m5th11
Official Employee
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39 Messages
4 years ago
Hello @uEUcLnQf . My apologies you are experiencing this issue. As long as you have a strong password, with Xfinity xFi, your network should be secured. Please make sure that these devices that keep connecting to your network are devices that should be connected (ex : smartphone(s), tablets, smart tvs, wireless printer, or the gateway itself). Also, would you kindly provide answers to the below questions.
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Clh17
Frequent Visitor
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5 Messages
4 years ago
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EG
Expert
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103.5K Messages
4 years ago
Their Advanced Security feature has recently been pushed to their gateway devices via a firmware update whether you want it or not, hence the hypochondriac notices. It's buggy.
We've seen many many posts about this here lately ! The work-around is to disable the Advanced Security and not use it for now, it's buggy.;
https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security
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