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Unable to access Xfi App/Website after upgrade

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New Poster

Unable to access Xfi App/Website after upgrade

After upgrading last month to X1 Premiere Pro, I downloaded the Xfi app to activate my new X1 Gateway. Everything seemed fine until about 2 days ago when I suddenly could not log into the app (error: Please Text Us Sorry we are having some trouble activating your gateway) or through the Xfi browser portal (error text: Upgrade for this Experience To access Xfi, you'll need to upgrade your service/equipment).

 

My actual wifi from the X1 Gateway is working fine, I can access the Xfinity Stream app through my devices except from my TV whic is super frustrating as I'm getting a "You must connect to your home wifi" error. 

 

When I go to look at my Devices in my account, I am seeing my OLD router only which I no longer even have in my possession and the X1 no longer shows up.

  

I have looked around and it seems like my login might be going to my old account? I tried to explain this on the phone several times and keep getting instructions on how to activate my device which is not the issue. Is it possible I need to migrate my new account information to my login? If so can I do this myself? Everything looks good otherwise. Any help is appreciated!

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Frequent Visitor

Re: Unable to access Xfi App/Website after upgrade

I am having the same issue.  Cannot log in even with proper UID and password.  Gets to asking for the uid and pswd on the login.xfinity.com page, give it the correct info (I know it is correct because it sends the two factor auth code) and when I enter the code it goes right back to the log and tells me the Xfinity ID or password was incorrect.  This has been going on for over two weeks now.