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Turn off 5G

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New Poster

Turn off 5G

How Do I turn off 5G. Trying to connect a device that needs 2.4
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Silver Problem Solver

Re: Turn off 5G

My 2.4 devices connect to my SSID, which has both bands.  I don't have to turn off 5G.  What Gateway do you have?


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Expert

Re: Turn off 5G

Certain devices have trouble connecting / get confused when both bands are combined. That said, OP, see if you can disable just the 5 Ghz band with these instructions;

 

https://www.xfinity.com/support/articles/hide-disable-in-home-wifi



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New Poster

Re: Turn off 5G

XFi gateway. Trying to connect a curtain motor that will only work with 2.4 GHz.