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Transferred service, now getting 'You need to upgrade' message

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Regular Visitor

Transferred service, now getting 'You need to upgrade' message

I have been pleasantly using xFi for over a year, and suddenly I'm getting that message, not allowing me to change my port forward settings, etc.

 

I transferred my service on June 1st, and it's been already 6 days. When will this be fixed?

 

Also, I'm getting a message, 'not a valid zip code' when I try to live chat with an agent. Why is this so?

 

Thanks.

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Silver Problem Solver

Re: Transferred service, now getting 'You need to upgrade' message


@JasonHahm wrote:

I have been pleasantly using xFi for over a year, and suddenly I'm getting that message, not allowing me to change my port forward settings, etc.

 

I transferred my service on June 1st, and it's been already 6 days. When will this be fixed?

 

Also, I'm getting a message, 'not a valid zip code' when I try to live chat with an agent. Why is this so?

 

Thanks.


Do you see any issues on My Account?

https://customer.xfinity.com/#/?CMP=ILC_myaccount_myxfinity_au


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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Regular Visitor

Re: Transferred service, now getting 'You need to upgrade' message

Not really, the main page correctly shows my transferred balance and next bill pdf, internet service, etc.

 

But on the internet page, the data usage meter is also not available. Maybe it takes more than I thought for the xFi to be set up. 

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Silver Problem Solver

Re: Transferred service, now getting 'You need to upgrade' message


@JasonHahm wrote:

Not really, the main page correctly shows my transferred balance and next bill pdf, internet service, etc.

 

But on the internet page, the data usage meter is also not available. Maybe it takes more than I thought for the xFi to be set up. 


The usage takes a day or two to populate.


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
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Official Employee

Re: Transferred service, now getting 'You need to upgrade' message

Hi there, JasonHahm. Thank you for choosing to reach out to us via this method of support, we appreciate it. That's frustrating that you've started to experience trouble with your xFi service. I enjoy the features a lot too! We can look into this for you. Do you use the xFi app at all?


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Transferred service, now getting 'You need to upgrade' message

Hello again, JasonHahm. I have completed this interaction, as I ended up not hearing back from you on this. If you end up needing further support with it, please send me a PM. 

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
 

Take care. 

 

 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!