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To access xFi, you'll need to upgrade your service/equipment

New Poster

To access xFi, you'll need to upgrade your service/equipment

Hi, I have a issue when I tried to use xFi.

 

It shows "To access xFi, you'll need to upgrade your service/equipment". 

From some old posts, I think it is because my account is linked to old account number.

 

Would you please take a look at that? Thanks

Silver Problem Solver

Re: To access xFi, you'll need to upgrade your service/equipment


@yanchinl wrote:

Hi, I have a issue when I tried to use xFi.

 

It shows "To access xFi, you'll need to upgrade your service/equipment". 

From some old posts, I think it is because my account is linked to old account number.

 

Would you please take a look at that? Thanks


The best way is to visit your Xfinity Store; they can make any and all changes to your account and you can see wha the did.


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Expert

Re: To access xFi, you'll need to upgrade your service/equipment


@yanchinl wrote:

Hi, I have a issue when I tried to use xFi.

 

It shows "To access xFi, you'll need to upgrade your service/equipment". 

From some old posts, I think it is because my account is linked to old account number.

 

Would you please take a look at that? Thanks


Are you actually using an Xfi compatible gateway device ?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: To access xFi, you'll need to upgrade your service/equipment

@EG Yes, mine is Arris TG1682G

Expert

Re: To access xFi, you'll need to upgrade your service/equipment

O/k then I would follow the advice given by others here.



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!