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“ To access xFi, you'll need to upgrade your service/equipment.”

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Regular Visitor

“ To access xFi, you'll need to upgrade your service/equipment.”

When I try to access xFi features (e.g. change WiFi password), I get the following message:

Upgrade for This Experience
To access xFi, you'll need to upgrade your service/equipment.

It is a new install and the equipment installed appears to be the latest and supports xFi.

Any suggestions on how to resolve?

Thanks.
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Silver Problem Solver

Re: “ To access xFi, you'll need to upgrade your service/equipment.”


@mattwallace24 wrote:
When I try to access xFi features (e.g. change WiFi password), I get the following message:

Upgrade for This Experience
To access xFi, you'll need to upgrade your service/equipment.

It is a new install and the equipment installed appears to be the latest and supports xFi.

Any suggestions on how to resolve?

Thanks.

Is it an option on the Xfinity Account website?

https://internet.xfinity.com/


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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Regular Visitor

Re: “ To access xFi, you'll need to upgrade your service/equipment.”

I get the same message (...upgrade your service/equipment...) on both that site and the app.  I understand it is probably a database/account setup issue, but can't find anyone to resolve it.  However, I have seen some users post to this forum and a Comcast employee responds and helps resolves.  Fingers crossed.  

 

I have several other issues, but trying to address them one at a time and hoping that once my account is cleaned up to resolve this issue, many of the others will also be fixed.

 

Thanks!

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Official Employee

Re: “ To access xFi, you'll need to upgrade your service/equipment.”

@mattwallace24 

 

I've escalated your issue to Advanced Repair. They'll likely give you a call to troubleshoot your issue. 

 

Please let me know if you have any other questions that I can help you with. 

 

Thanks,

Hana


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: “ To access xFi, you'll need to upgrade your service/equipment.”

@mattwallace24 

 

It looks like your username was attached to a different account number. The agent was able to migrate it. Please let me know if you can now access xFi. 

 

Thanks,

Hana


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Regular Visitor

Re: “ To access xFi, you'll need to upgrade your service/equipment.”

Hana, 

 

Yes, it appears to have worked!  Thank you so much.

 

This resolved several issues for me including access to xFi, voicemail, etc.  Thanks again!