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This device is paused or in bedtime mode message on all of my devices

Regular Visitor

This device is paused or in bedtime mode message on all of my devices

Ever since my router was replaced, all of my devices have been unable to connect to my home WiFi network. I have never paused them or put them in bedtime mode, but whenever I try to connect any of them, I receive a "this device is paused or in bedtime mode" error message. While I can't use my home network on any of my devices, every time I check the xFi app, my devices show up as connected. I've spoken with 4 different customer support representatives for 5 hours total, but the issue is unresolved. I've tried restarting the router, reopening my gateway, forgetting my devices on the xFi app, forgetting my home network on my devices, etc. but nothing has changed. Any idea how to solve this issue?

Silver Problem Solver

Re: This device is paused or in bedtime mode message on all of my devices


@Julia7383 wrote:

Ever since my router was replaced, all of my devices have been unable to connect to my home WiFi network. I have never paused them or put them in bedtime mode, but whenever I try to connect any of them, I receive a "this device is paused or in bedtime mode" error message. While I can't use my home network on any of my devices, every time I check the xFi app, my devices show up as connected. I've spoken with 4 different customer support representatives for 5 hours total, but the issue is unresolved. I've tried restarting the router, reopening my gateway, forgetting my devices on the xFi app, forgetting my home network on my devices, etc. but nothing has changed. Any idea how to solve this issue?


Are your devices using the correct SSID/password?

https://www.xfinity.com/support/articles/view-change-wifi-password

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Regular Visitor

Re: This device is paused or in bedtime mode message on all of my devices

Yes.

New Poster

Re: This device is paused or in bedtime mode message on all of my devices

This is what happening to me omg!!
Official Employee

Re: This device is paused or in bedtime mode message on all of my devices

@Victorispunk @Julia7383 

 

Thanks for reaching out. I sent you both a private message with additional information. Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page. Thanks!


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