I have been w/ you guys since 04/28/2020, I have had NOTHING but trouble bc No ONE can fix my issue...I call at least twice a day not speaking w/ a Human..Ive spoken with SEVERAL agents and still to no avail w/ the issue. Im an essential IT for the hospital and Im hardwired in but everyone keeps troubleshooting the WiFi issues,,,Im unable to connect w/ my phone nor any of my devices Secured and Unsecured for this error that no one can fix!! Any more suggestions? (Ive spoken w/ about 12 agents already Level 1-3, and Retention agents and they refuse to have someone chk my connection physically)
Hello @MissKeys I am so sorry to hear that frustration! If i am understanding correctly, the message you are getting is that the device you are attempting to connect is in a status of "paused"? If this is the case it is very easy to unpause a device. If you have not yet, please download the Xfinity xFi app and under the devices section it will allow you to unpause as well as pause devices. I hope this helps. Thanks!