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Strangers accessing wifi

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Strangers accessing wifi

How can I lock my internet / WiFi so people just don’t log on without permission
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Re: Information Regarding xFi and Third-Party WiFi Extenders, Access Points and Side-Car Routers

I’m having same issue of unknowns on my xFi connected list and have had an increased number of robo calls and bank accounts being hacked please help me to block
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Silver Problem Solver

Re: Strangers accessing wifi


@Ladybangs wrote:
How can I lock my internet / WiFi so people just don’t log on without permission

Are you saying they are using your SSID/password?

https://www.xfinity.com/support/articles/view-change-wifi-password


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Gold Problem Solver

Re: Strangers accessing wifi

Ladybangs, thanks for posting! I would recommend following the instructions Robertwy posted. If you have changed your password and you're still getting unwanted wiFi usage, let me know. 

 

Ken


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Gold Problem Solver

Re: Information Regarding xFi and Third-Party WiFi Extenders, Access Points and Side-Car Routers

Ladybangs, thanks for posting and I'm sorry you're experiencing what you believe to be hacking. I highly recommend you reach out to our customer security assurance team. They are a dedicated team that works with customers who may be victims of hacking or data theft. Please reach out to them here: 1-888-565-4329, 6:00 AM - 2:00 AM ET/Seven days a week. You can also visit https://internetsecurity.xfinity.com/help/report-abuse/ to learn how to fortify your account and network. 


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Re: Strangers accessing wifi

Use the connect app. Do as I do and disable the hotspot. That's number 1 second airily I split the 2.4 + 5ghx SEPARATE W A LIL DIFF PASS.
TRY IT.
@digital_DAVE60
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