Community Forum

Someone is logging into my Xfinity account

New Poster

Someone is logging into my Xfinity account

How do I log anyone who tries to go on, out of my account . They are restarting my router. I changed my password but they are still on there.
Problem Solver

Re: Someone is logging into my Xfinity account

You could add additional security to your account by turning on two-factor authentication, using your phone number or email address for a code to be sent to in order to log on.  How is it you know they're logged into your account?

Joe V
(not a Comcast employee, just another paying customer)
New Poster

Re: Someone is logging into my Xfinity account

It keeps shutting off
New Poster

Re: Someone is logging into my Xfinity account

I tried two step authentication
Problem Solver

Re: Someone is logging into my Xfinity account

If you had the two-step authentication turned on and didn't get a text or email when someone tried to log in, then that isn't the case.  Something else is causing your device to restart.

Joe V
(not a Comcast employee, just another paying customer)