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Showing connected devices but 0% activity

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New Poster

Showing connected devices but 0% activity

Hi, all of my devices are showing connected, but all of them say 0% activity both for today as well as the 30 day average. I know this can't be true. Is there something I need to do to activate them or reset something?

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Official Employee

Re: Showing connected devices but 0% activity

Good Evening, 

My apologies for the length of time to get back to you. It appears that we have had issues with outages for this app. Since many weeks have gone by to now, I was wondering if you were still having the same issues with xFi app. Please let us know so we may assist you. I hope this finds you and your family safe and well.

 


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New Poster

Re: Showing connected devices but 0% activity

I just receeived my xfi gateway today and I'm having the same issue with both the mobile app and the online xfi portal. Has xfinity found a fix for this?