Same device showing multiple connections

[Baybee1031]

My company laptop shows up as a new device every day even though I have assigned it to a profile. Could this cause it to have an unstable connection? 

[ComcastTambrey]

Hello, Baybee1031. Welcome to the Xfinity Forums.

As this is a company laptop, are you using a VPN? Are you actively having an unstable connection? If so I can absolutely look further into this for you. I look forward to your update!

[Baybee1031]

Hi. Thanks for your response. I had not looked  for any response since Comcast told me it was "normal" and I didn't have the time.  The answer to your questions: yes it's a company laptop, yes I have to use VPN, yes I have unstable internet connection.  Do you have any idea how to get rid of all the other logins showing up as a generic pc? 

 Thanks 

[ComcastTambrey]

Thanks for the reply!

When using a VPN it is normal to see multiple device listings. Put simply a VPN will display your device with a new IP or identity each time, this is part of what helps you stay secure. On the other hand, you should still have a healthy connection and I would love to take a closer look into that for you. Please send me a private message with your first and last name, as well as your service address so I can assist. 

 To send a private message, click my name "ComcastTambrey", then click "send a message".