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Same device showing multiple connections

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Regular Visitor

Same device showing multiple connections

My company laptop shows up as a new device every day even though I have assigned it to a profile. Could this cause it to have an unstable connection? 

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Official Employee

Re: Same device showing multiple connections

Hello, Baybee1031. Welcome to the Xfinity Forums.

As this is a company laptop, are you using a VPN? Are you actively having an unstable connection? If so I can absolutely look further into this for you. I look forward to your update!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: Same device showing multiple connections

Hi. Thanks for your response. I had not looked  for any response since Comcast told me it was "normal" and I didn't have the time.  The answer to your questions: yes it's a company laptop, yes I have to use VPN, yes I have unstable internet connection.  Do you have any idea how to get rid of all the other logins showing up as a generic pc? 

 

 Thanks 

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Official Employee

Re: Same device showing multiple connections

Thanks for the reply!

When using a VPN it is normal to see multiple device listings. Put simply a VPN will display your device with a new IP or identity each time, this is part of what helps you stay secure. On the other hand, you should still have a healthy connection and I would love to take a closer look into that for you. Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!