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Remove old modem

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New Poster

Remove old modem

I activated my new modem and it is working, but how do I remove my old modem that is still showing in my devices?
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Contributor

Re: Remove old modem

I have the same issue. My account is reporting four modems and I need to remove three.

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Silver Problem Solver

Re: Remove old modem

I've had some success with chat.

https://www.xfinity.com/support/?CMP=ILC_support_resi-help-and-support_au


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Remove old modem

Hi, Please try this link!

 

https://www.xfinity.com/support/articles/manage-wifi-devices-my-account


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