Regular Visitor
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4 Messages
Re: Ports Not Opening - xfi Gives False Hope
I have theTechnicolor CGM4140COM gateway, and I am having the same issue! Ports show open but will NOT pass traffic!
When I could go DIRECTLY into the gateway. and add a "user defined" port they all WORKED!
Now that I have to use the webapp, I have lost ALL access to my all 6 of my home cams!
I have called more than 3 times to tier 1 customer service and this issue is still not fixed.
I need direct access again, or for tier 3 to open all the ports I need to program my home network.
THIS A WEBAPP SOFTWARE ISSUE, NOT A HARDWARE ISSUE!! My ports worked for 2 years BEFORE the WEBAPP!
XfinityJosh
Official Employee
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131 Messages
5 years ago
Hello I am sorry about the problems you have been experiencing with opening the ports for your XH cameras on Xfinity. I will escalate the issue for you because you said you have tried everything you could and please uninstall the app as well and install it back.
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martinhouse905
Regular Visitor
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4 Messages
5 years ago
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rk6857
New Poster
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3 Messages
5 years ago
I'm having the same issue with my gateway.
None of the ports configured to passthrough are actually working, standard or non-standard.
Gateway logs show that the configuration message appears to have been sent back to the gateway from xfi, but nothing going through.
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martinhouse905
Regular Visitor
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4 Messages
5 years ago
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rk6857
New Poster
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3 Messages
5 years ago
Thanks,
I decided to create my own question as I realized I have a different gateway hardware. Mine does not allow for turing off the "advanced" security option, but even completely turing off the firewall does not allow ports to pass through.
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CCTambrey
Gold Problem Solver
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3.4K Messages
5 years ago
Hello, martinhouse905! Thanks for reaching out to us for help with these port forwarding issues on your gateway. I'd love to work with you and take a closer look to help get this issue resolved.
Please send me a private message with your first and last name, as well as your service address so I can help get those cameras up, and you can feel more secure in your hope again! 🙂
To send a private message, click my name "ComcastTambrey", then click "send a message".
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