New unknown devices connected?!

[jeremysalas1974]

I too have an unknown device connected to my gateway, but I don't know what it is. All I can do is pause it but not able to disconnect it.

[RobertWy]

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@jeremysalas1974 wrote:
I too have an unknown device connected to my gateway, but I don't know what it is. All I can do is pause it but not able to disconnect it.

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What is the Device name?

[pg25]

I have this too, except the network is completely different. Different modem, different MAC address. When I called Xfinity they said to delete the app and then sign in again, but that didn’t work. They claim it’s a glitch in the app but it’s been like this for over a week and nothing’s fixed.

[Kawaiipanda]

I have 2 devices in my admin only showing up offline and the xFi app hasn’t detected them being on I know at least one is an Xbox.