Community Forum

“Profile Highlights” shows 0% for all profiles

Highlighted
New Poster

“Profile Highlights” shows 0% for all profiles

In the xFi app, I see that we have very high usage consistently over the past few weeks. However, all profiles are showing 0% usage. I am trying to diagnose our high usage, but I can’t get any device-based or profile-based usage data.
Highlighted
Frequent Visitor

Re: “Profile Highlights” shows 0% for all profiles

I am seeing the same thing, and have for several weeks.  About a month ago my system was showing high usage, trending > than 1TB per month.  I could not account for such high usage, and when looking at the usage for each device, they all showed <0.1% of monthly use.  After several attempts I could not find anything using more internet than in previous months.  I gave up spending time on it, and now pay for unlimited.  Since that time, the usage has remained ridicuolously high.  No streaming, no gaming, no downloads other than windows updates.  Makes no sense, and I am convinced there is something wrong with the way this system tracks data use.

Highlighted
Silver Problem Solver

Re: “Profile Highlights” shows 0% for all profiles

https://corporate.comcast.com/covid-19


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!