Community Forum
Top

Prime video

Highlighted
ANSWERED Go to best answer
christina9sayer
New Poster
‎05-07-2019 12:45 PM

Prime video

Connection issues
0 Likes
Reply
Highlighted
Go to best answer
RobertWy
Silver Problem Solver
‎05-08-2019 08:30 AM

Re: Prime video

@christina9sayer wrote:
Connection issues

Are you using the correct ssid/password?

https://www.xfinity.com/support/articles/view-change-wifi-password


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
0 Likes
Reply
Highlighted
Go to best answer
ComcastAlly
Bronze Problem Solver
‎05-10-2019 03:35 PM

Re: Prime video

christina9sayer, thank you for reaching out here on the forums. Can you explain more about the connectivity issues you're running into? I'd be happy to help. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
0 Likes
Reply
Highlighted
Go to best answer
christina9sayer
New Poster
‎05-11-2019 12:57 AM

Re: Prime video

Tv registered through amazon for prime video free 30 days. Soon after login code there's a message stating call for assistance. Is it my tv or do I need n upgraded modem?
0 Likes
Reply
Highlighted
Go to best answer
RobertWy
Silver Problem Solver
‎05-11-2019 08:24 AM

Re: Prime video

@christina9sayer wrote:
Tv registered through amazon for prime video free 30 days. Soon after login code there's a message stating call for assistance. Is it my tv or do I need n upgraded modem?

AFAIK, there is no free trial with Xfinity Amazon Prime; you have to pay for a subscription from Amazon first.

https://www.xfinity.com/support/articles/xfinity-x1-amazon-prime-video


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
0 Likes
Reply
Highlighted
Go to best answer
CCKenF
Gold Problem Solver
‎05-11-2019 10:53 AM

Re: Prime video

christina9sayer, is there an error message stated above call for assistance? Folks have been posting about an internet connection error on the prime app that is known and we are working on a fix. 


I am a Retired Official Comcast Employee and no longer actively support the Xfinity Forum.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
0 Likes
Reply
Visit Our Help Communities