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Prime video

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New Poster

Prime video

Connection issues
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Silver Problem Solver

Re: Prime video


@christina9sayer wrote:
Connection issues

Are you using the correct ssid/password?

https://www.xfinity.com/support/articles/view-change-wifi-password


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Official Employee

Re: Prime video

christina9sayer, thank you for reaching out here on the forums. Can you explain more about the connectivity issues you're running into? I'd be happy to help. 


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New Poster

Re: Prime video

Tv registered through amazon for prime video free 30 days. Soon after login code there's a message stating call for assistance. Is it my tv or do I need n upgraded modem?
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Silver Problem Solver

Re: Prime video


@christina9sayer wrote:
Tv registered through amazon for prime video free 30 days. Soon after login code there's a message stating call for assistance. Is it my tv or do I need n upgraded modem?

AFAIK, there is no free trial with Xfinity Amazon Prime; you have to pay for a subscription from Amazon first.

https://www.xfinity.com/support/articles/xfinity-x1-amazon-prime-video


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
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Official Employee

Re: Prime video

christina9sayer, is there an error message stated above call for assistance? Folks have been posting about an internet connection error on the prime app that is known and we are working on a fix. 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!