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Port Forwarding Does Not Function on Arris TG3482G Gateway

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Port Forwarding Does Not Function on Arris TG3482G Gateway

I have an Arris TG3482G r13 Gateway 

 

When I set up any sort of port forwarding using the myxfi web page it does not function other than disabling the gateways own website if port 80 is the configuration.

Logs on the gateway show the configuration propogating there.  

 

I've tried restarting the gateway device as well as completely turning off the ipv4 and opv6 firewalls and again restarted.

 

I've attempted with several common and uncommon ports including 80, 8080, 6880, 8888 and 443 among others.  None work as desired.

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Official Employee

Re: Port Forwarding Does Not Function on Arris TG3482G Gateway

Hi, I am sorry to hear about the issues you have been experiencing  with port forwarding on your Arris XB6 Gateway.  We escalated this issue and all other port forwarding issues we run into to our product develeopement team, so they are aware of it and will work as fast as possible to resolve it. 


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Official Employee

Re: Port Forwarding Does Not Function on Arris TG3482G Gateway

Hi @rk6857

Thank you for posting in the Xfinity Forum. Sorry for the experience you're having. I'd like to review your account to see how I can help. Please send me a private message with your first and last name (and the name of the account holder), and the house number associated with your service address. To send me a private message, click on "ComcastChe" and then click send a message. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!