akh023's profile

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2 Messages

Friday, April 17th, 2020 11:00 AM

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Port Forwarding/DMZ Not Working

I have been trying to open a few ports on my router, and I spoke with a technician on the phone who was AMAZING and tried everything he could do to fix it and then decided to send me a new router. I have since hooked up that router and it still does not work. 

 

By "does not work" I mean the following:

 

I follow all steps to enable DMZ or add a port forward, and it creates it and shows in the xFi dashboard. But I go to check if the ports are actually open and they are closed. My router tells me they are all set up, but in fact, they do not work. 

 

My router model number - tg1682g

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Accepted Solution

Expert

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111.5K Messages

5 years ago

Try disabling the Xfi Advanced Security feature as a work-around for now and see. It's buggy ! And there is currently no way for an end-user to be able to whitelist anything;


https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security

 

New Poster

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2 Messages

5 years ago

I have already had that disabled.

Visitor

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1 Message

4 years ago

Unfortunately as soon as they moved Router functions to the XFi cloud it seems stuff does not work well at all.  They dummed it down so well it doesnt work or un-reliable.

Expert

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111.5K Messages

@user_fast32111

Please create a new topic of your own here on this board detailing your issue (copy your post and paste it there). Thanks. Re-closing this 17-month-old dead thread that was improperly re-opened by the new forum software / platform. A known issue that is being worked on.
 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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