Community Forum

Pods Overheating

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New Poster

Pods Overheating

Whey do the pods get so hot?? It seems like they over heat causing them to go offline and lose connection. It is kind of scary how hot they get.

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Official Employee

Re: Pods Overheating

Hi, @hekride  I am sorry that your pods are getting hot. If you have had the pods less than 30 days you can return for a full refund. The pods also come with a 1 yr warranty as well.

 

To get a full refund, you'll need to return your Pods within 30 days. Pods can be exchanged within one year under the hardware warranty. To initiate a return or exchange, visit xfinity.com/xfipodsreturns.


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New Poster

Re: Pods Overheating

But are the pods supposed to get that hot? I unplugged them to cool off. Are you saying they need to be replaced?
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New Poster

Re: Pods Overheating

Did you ever get a response? I am having the same issue.
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New Poster

Re: Pods Overheating

One of my pods stopped working; I checked it and it’s pretty hot. Doesn’t seem good.
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New Poster

Re: Pods Overheating

Is this typical? You offer a refund, does that mean it isn’t? Is it dangerous?
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New Poster

Re: Pods Overheating

We are having the same problem. Pods have been working fine for over a year; lately they've been overheating and going offline daily.
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New Poster

Re: Pods Overheating

I'm having the same issue. Trying to obtain a refund for this. My daughter burned her fingers when she touched them bc they were so hot. I bought the 3 pack and had them installed correctly. We experienced the exact same thing where they would overheat, and appear to shutdown causing a loss in internet connection. Once I removed them all I haven't had any further internet connection loss since.
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Regular Visitor

Re: Pods Overheating

Similar issue for me. I've had the pods pretty much since they came out. One of my pods started acting flaky (including falling offline entirely with the white LED flashing.) Upon touching the pod, it felt abnormally hot. I would unplug, let it cool down, and plug it back in. Would work for a while, but then get flaky again. 

 

As luck would have it, I have only been using 2 of the 3 pods in the pack, so I was able to swap out the overheating pod. But this doesn't bode well for the product. 

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New Poster

Re: Pods Overheating

I’m having the same problem. I’ve tried all the troubleshooting steps and swapped pods. It works for a while and then crashes again. I also have had them since they came out. They’ve worked fine up until a month or two ago. Now they’re very unreliable.