Pods Not Connecting

Xfinity Team, 

Have been on with Tech Support 2 times already trying to hook up my 6-pack of pods...none of them work.  Went back to the store and got a new 6-pack as that was the only remaining troubleshoot the TA said existed. 

Well, plugged it in and got the same old “Sorry, this is not working.”  What gives?  Is there a way to get these pods working or not....and why is this such a chore.  A quick search of the forum here shows a ridiculous amount of people suffering through the same issue.

Does anyone have a fix?