Phone connected to xFi router-modem has no dial tone.

[trscons]

I have the X1 Triple Play package. I changed from a 5 year old Arris TG1682T to a Arris TG3482G xFI Gateway a few days ago. The setup was simple; internet is great. Today I went to use the phone. There is no dial tone; the handset display shows "no line." Neither jack works. No clue in the xFi app as to configuration. Can someone help? TIA.

[RobertWy]

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@trscons wrote:

I have the X1 Triple Play package. I changed from a 5 year old Arris TG1682T to a Arris TG3482G xFI Gateway a few days ago. The setup was simple; internet is great. Today I went to use the phone. There is no dial tone; the handset display shows "no line." Neither jack works. No clue in the xFi app as to configuration. Can someone help? TIA.

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Just have to ask; are you paying Comcast for phone support?

[trscons]

The X1 Triple Play includes the phone service. 

After an hour on the phone with tech support (India) getting nowhere and then customer support, I now have a TV+internet-phone package. End result, we lost 3 channels I never heard of and the little-used phone; the bill was reduced by ~$30/month.

I fail to understand why we can't get to a USA-based tier 2 tech service. All tech service needs to be brought stateside. It won't happen for reasons of cost. Pfft.

[RobertWy]

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@trscons wrote:

The X1 Triple Play includes the phone service. 

After an hour on the phone with tech support (India) getting nowhere and then customer support, I now have a TV+internet-phone package. End result, we lost 3 channels I never heard of and the little-used phone; the bill was reduced by ~$30/month.

I fail to understand why we can't get to a USA-based tier 2 tech service. All tech service needs to be brought stateside. It won't happen for reasons of cost. Pfft.

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I have been able to reach Tier 2 but it took some doing.