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Pause isn't working

New Poster

Pause isn't working

I have paused several drvices ; however, they still stay connected to my wifi.

Silver Problem Solver

Re: Pause isn't working


@Rose21461 wrote:

I have paused several drvices ; however, they still stay connected to my wifi.


Do you mean they are still able to use wifi?

https://www.xfinity.com/support/articles/xfinity-xfi-faqs

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New Poster

Re: Pause isn't working

I am also having this problem. I have set time limits & a bedtime schedule & the app says my son has been on his xbox for almost 12hrs & his limit is 5hrs. But its not paused. I have the pause automatically thing checked so it should pause it. It has been working previously but now it is not.
Official Employee

Re: Pause isn't working

Hi @Momo1917526 

 

I've sent your issue to prod support for investigation. I'll be in touch as soon as I hear back from that team.

 

Thanks,

Hana


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New Poster

Re: Pause isn't working

Yes. Pausing has no effect on any device connected to my Wi-Fi.
New Poster

Re: Pause isn't working

I pause my daughters cell phone and she just decides to turn her WiFi off and that way she is still able o use her cell phone but just uses her cell phone data. It’s upsetting!
Silver Problem Solver

Re: Pause isn't working


@Ashley0303 wrote:
I pause my daughters cell phone and she just decides to turn her WiFi off and that way she is still able o use her cell phone but just uses her cell phone data. It’s upsetting!

I know of no way to prevent this other than maybe using this might help if she is using the Comcast network:

Ihttps://www.xfinity.com/support/articles/manage-wifi-devices-my-account

If she is using her phone's network, you don't have many options if you can't lock her out of the phone's settings.

 

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I am just a customer, volunteering my time to help other customers here in the Forums.
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New Poster

Re: Pause isn't working

Pause works on NO DEVICE, including tablets that can only connect to the internet through wifi. I have personally paused these devices and was able to connect regardless.

Official Employee

Re: Pause isn't working


@Rose21461 wrote:

Pause works on NO DEVICE, including tablets that can only connect to the internet through wifi. I have personally paused these devices and was able to connect regardless.


Can you please provide some additional details? You can send this information to me through Private Message. 

- Name of 1 device in xFi that does not pause

- Date/Time of the last time you tried to pause that device

- Screenshot of that device "paused" in xFi

 

Please confirm that when you pause the device, it remains connected to your home WiFi network when still connecting to the Internet. Some devices, if they have previously joined the "xfinitywifi", may try to reconnect to that network with your private network is blocked. 


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