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Not showing devices as connected

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New Poster

Not showing devices as connected

I have devices that state they have not connected for months yet they are like my phone I am using now.
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Silver Problem Solver

Re: Not showing devices as connected

When I have this issue I compare the xFi MAC address to my device MAC address.


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Official Employee

Re: Not showing devices as connected

Hi, I would also like to add try this and let us know what happens.  

 

https://www.xfinity.com/support/articles/xfinity-xfi-faqs


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New Poster

Re: Not showing devices as connected

I use an Xfinity wifi pass. Always worked fine until this time. WiFi goes off then comes back on. Multiple times a day. Also saying network change detected. ?????