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No xFi, but device is paused

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Regular Visitor

No xFi, but device is paused

Only one of 10 device will show 'Your device is currently paused'. But I never had the xFi device or the service. Can anyone explain why this would suddently appear?

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Official Employee

Re: No xFi, but device is paused

Hi @Preedma

Thanks for using the Forums to bring this to our attention. I can review your account to determine the cause of this. Just send me a private message with your first and last name and your full-service address. To send a private message, click on "ComcastChe" and then click send a message. 

 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: No xFi, but device is paused

@Preedma

 

I'm happy this issue resolved on its own after some time.  If you need assistance in the future, please create a new post and we will help you however we can. Thanks for being a Comcast customer. Take care! 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!