Solved! Go to Solution.
I believe the hotspot has an SSID of xfinitywifi.
I recently upgraded to an XFi router and despite the hotspot being switched on in the Xfinity app I have no hotspot.
For clarity, are you talking about your own home network's WiFi broadcast name (HOME-xxxx-2.4) or the additional public WiFi hotspot (xfinitywifi) name that the gateway device also broadcasts ?