New Poster
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2 Messages
New device message
Received a message this morning about a new ArrisGro device connected to network. It has a different MAC address than my router and cable boxes. I couldn’t figure out how to disconnect it so I paused it and changed my password. Any ideas? Am I just being paranoid? Thanks in advance!!
Accepted Solution
EG
Expert
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113.3K Messages
5 years ago
It's yours. Their Advanced Security feature has recently been pushed to their gateway devices via a firmware update whether you want it or not, hence the hypochondriac notices. It's buggy.
We've seen many many posts about this here lately ! The work-around is to disable the Advanced Security and not use it for now.;
https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security
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zclare
New Poster
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2 Messages
5 years ago
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EG
Expert
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113.3K Messages
5 years ago
Quite welcome !
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