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cagayan365
20th Anniversary celebration
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Regular Visitor

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14 Messages

Sunday, December 8th, 2019 3:00 PM

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Network Not Showing Up on Devices?

We just got xFi for the first time it's definitely been a huge upgrade from our last service. We've been able to connect our computer and TV (wired) and phones and laptops (wireless) to the network. But for some reason the network does not show up when scanned for on other devices like a different TV (wifi) or gaming consoles or our (non-xFi pod) extender. We've restarted the gateway a few times, but still nothing. Also tried WPS and manually entereing the SSID, but neither have worked on the devices where the network doesn't automatically show up in the first place.

Tried looking around the app/troubleshooting and online, but haven't found a solution. Would anyone have an idea if the problem could be with some kind of setting/restriction on the gateway or each specific device?

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6 years ago

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cagayan365

Regular Visitor

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14 Messages

6 years ago

The xFi network doesn't show up in the list of available networks. (Though all my neighbors' networks show up great.) And when I manually add the network instead, it still doesn't connect. It's very odd since there's zero problem with other devices like our cell phones and laptop.

And I can't really isolate the issue to a certain device because the same problem happens on a TV, a PS4 (which sits right next to the gateway) and an extender, for example.

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cagayan365

Regular Visitor

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14 Messages

6 years ago

 
An update for anyone who might have a similar problem. We've been restarting the gateway a couple of times since first getting it. But somehow, after the latest restart this evening, the network magically appears on all devices now. Don't really know how or why. Perhaps there's a magic number of restarts.

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Xfinity_Support

Official Employee

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1K Messages

6 years ago

@cagayan365 wrote:
 
An update for anyone who might have a similar problem. We've been restarting the gateway a couple of times since first getting it. But somehow, after the latest restart this evening, the network magically appears on all devices now. Don't really know how or why. Perhaps there's a magic number of restarts.

Hey @cagayan365, 

 

Thank you for using the Forums to share your experience. I'd be happy to take a deeper look into this for you. I'd like to make sure your modem is provisioned, signals are within spec and a few other things on the backend. Can you please send a private message with your first and last name as it appears on your account? To send a private message, click on "Comcast_Support” and then click “send a message".

 

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