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My pause device not working

Regular Visitor

My pause device not working

My pause device is not working my children are able to use internet even when paused
Official Employee

Re: My pause device not working

Hi there, @LauraAnne301


I want to help. I can double-check into this pause feature for you if you are still experiencing the issue. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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