Regular Visitor
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4 Messages
Modem
I got a new modem yesterday. I plugged it in and tried to set it up with the xfi app. Needed help and the chat person said it was activated and I had customized it. I didn’t customize it it just copied my previous modem settings and passwords. I had a 2.4 and a 5 network. The app told me to combine the hem and it would auto select for me. It show lots of devices on the network but those devices don’t have service. Help please.
XfinityJosh
Official Employee
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131 Messages
5 years ago
Hello, I will be more than glad to assist you but i need you to send me a private message with your full name and your Xfinity Account number. Thanks!
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bburgan
Regular Visitor
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4 Messages
5 years ago
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XfinityJosh
Official Employee
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131 Messages
5 years ago
Hello and I understand you just click on my name ComcastJosh and then send me a message. Please do not post any identifiable info into the forum and once you send me a personal message i'll be able to assist you with anything that you need.
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