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Modem purchase

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New Poster

Modem purchase

I purchased an Arris tg1682G
I tried for a few hours to set this up but Xfinity is a now insisting that it’s not compatible .It is the same exact modem I have now and it is listed I was being OK to use on the xfinity my devices website, I-Purchased on eBay and it is brand new Thanks for Any help
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Diamond Problem Solver

Re: Modem purchase

Hopefully, you can get your money back. That’s Comcast equipment that was never returned, these aren’t available for sale. It’s new to you but it’s not brand new

I am a Retired Official Comcast Employee
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Gold Problem Solver

Re: Modem purchase


@Pg132 wrote: I purchased an Arris tg1682G ...

Comcast only allows purchased devices listed on https://www.xfinity.com/support/devices/. The TG1682 isn't on that list.