Community Forum

Modem keeps restarting

Regular Visitor

Modem keeps restarting

So I have had some connection problems for about a month or two. Sometimes the modem will turn off or give a red light and it will need restared. The past 5 days or so it's been restarting itself just about every hour. We can't do anything if our internet keeps going out. I tried calling but everytime I do the service goes out again. Is this something I can fix or will I need to replace the modem? I'm just super upset by this I pay way too much for this to keep occurring.
Silver Problem Solver

Re: Modem keeps restarting

You might want to try the Your Home Network forum:

https://forums.xfinity.com/t5/Your-Home-Network/bd-p/YHN


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!