Marbler1's profile

New Poster

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1 Message

Monday, July 1st, 2019 1:00 PM

Closed

Modem backup battery.

New battery installed but battery light on modem is not lit.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Official Employee

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4.2K Messages

6 years ago

Hello @Marbler1, thanks for reaching out to our Forums! Yes like @RobertWy asked if you could please provide us with the model of the gateway you have, that would be great. I also help the link provided was helpful. We're here to help!

Official Employee

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4.2K Messages

6 years ago

@Marbler1, we never heard back from you on here, so I will be locking this thread. Please be sure to send me a PM if you still need assistance with battery backup concern. Please create a new Public post for any new issues or concerns, we're here to help! Thanks and we appreciate you being the best part of Comcast.

 

To send a private message, please click my name "ComcastAmira" then select "Send a Message" on the right side.

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