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Hello @Marbler1, thanks for reaching out to our Forums! Yes like @RobertWy asked if you could please provide us with the model of the gateway you have, that would be great. I also help the link provided was helpful. We're here to help!
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@Marbler1, we never heard back from you on here, so I will be locking this thread. Please be sure to send me a PM if you still need assistance with battery backup concern. Please create a new Public post for any new issues or concerns, we're here to help! Thanks and we appreciate you being the best part of Comcast.
To send a private message, please click my name "ComcastAmira" then select "Send a Message" on the right side.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
