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Mobile phones say they are paused or in bedtime mode

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Frequent Visitor

Mobile phones say they are paused or in bedtime mode

All of sudden my husband's phone and my phone keep getting kicked off our WiFi and are asked to sign into the network. When we click on it to sign in, it says our device is paused or in bedtime mode but it shouldn't be and doesn't show that they are in the Xfinity xfi app. Why is this happening? It happens sometimes on my Amazon fire TV as well
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Official Employee

Re: Mobile phones say they are paused or in bedtime mode

Hi @Cheapglitter94 

 

Could you please send me the device MAC for the devices that are experiencing the pause/bedtime issue via private message? 

 

To find the device MAC, login to xFi >> Select Devices >> Select the device in question >> Select Device Details >> Note the MAC

 

Thanks,

Hana


I am an Official Comcast Employee.
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Frequent Visitor

Re: Mobile phones say they are paused or in bedtime mode

@ComcastHana  Ok I just did. thank you

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Frequent Visitor

Re: Mobile phones say they are paused or in bedtime mode

@ComcastHana  Did you get my message?

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Official Employee

Re: Mobile phones say they are paused or in bedtime mode

Thanks @Cheapglitter94 

 

I sent it off for investigation. Someone should be intouch with you regarding this issue.

 

Thanks,

Hana


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Frequent Visitor

Re: Mobile phones say they are paused or in bedtime mode

@ComcastHana  I think someone tried to call me but calls get dropped at my work.. is there a way to call them to find out the status of it?

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Frequent Visitor

Re: Mobile phones say they are paused or in bedtime mode

@ComcastHana now my laptop is giving me this message. This is getting ridiculous
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Official Employee

Re: Mobile phones say they are paused or in bedtime mode

@Cheapglitter94 

 

I've reached out to see if I can get a call back number for you

 

Thanks,

Hana


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!