Re: MYSTERY POP-UPS - Xfinity Help and Support Forums

jerry25 · ‎06-07-2020

I GET RANDOM POP-UPS OF MICROPHONE ASKING FOR DIRECTIONS. IT IS NOT THE REGULAR XFINITY

ComcastJonathan · ‎06-09-2020

Hi @jerry25 could you provide us with a detailed description and screenshots, so we can better understand what you're seeing?

I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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jerry25 · ‎06-09-2020

What I get is a bluish microphone on bottom- center of the screen with message saying they did not receive an input and to try again

ComcastJonathan · ‎06-09-2020

Hi @jerry25 which experience are you seeing this in? Is it on the website, or on one of the apps? If it's the app, is it the Xfinity My Account App or the xFi App?

@jerry25 wrote:

What I get is a bluish microphone on bottom- center of the screen with message saying they did not receive an input and to try again

I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!