Community Forum

Losing internet access

Highlighted
New Poster

Losing internet access

I have a WiFi signal, but I keep losing internet access. The modem goes out, red light comes on and then it restarts and comes back on. I’ve had WiFi issues for several months now. Technician comes out, says it’s Comcast’s connections outside. The issue was supposedly fixed last month on the street. Now all of the sudden, since Friday, I’m losing connection again intermittently all day. I’ve unplugged it, sent a signal and refreshed. Personally I should be given a new modem, but Comcast says there is nothing wrong with it. I have to say, at this point, if I had an option for another carrier, I would switch. This has been nothing but frustrating over and over again.
Highlighted
Official Employee

Re: Losing internet access


@Nettyg21 wrote:
I have a WiFi signal, but I keep losing internet access. The modem goes out, red light comes on and then it restarts and comes back on. I’ve had WiFi issues for several months now. Technician comes out, says it’s Comcast’s connections outside. The issue was supposedly fixed last month on the street. Now all of the sudden, since Friday, I’m losing connection again intermittently all day. I’ve unplugged it, sent a signal and refreshed. Personally I should be given a new modem, but Comcast says there is nothing wrong with it. I have to say, at this point, if I had an option for another carrier, I would switch. This has been nothing but frustrating over and over again.

Hi @Nettyg21

 

Thank you for posting to the Xfinity Forums to make us aware of your experience. This isn't the type of ex[erience we want for our customers. I would like to check your signals and node to see if I can help isolate the cause of your issues. I can also ship you a new modem so we can determine whether or not that is the problem.  Please send a private message with your first and last name as it appears on your account? To send a Private Message, click on "Comcast_Support” and then click “send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!