Issue connecting xFi Pod(s)

bfruit88 · ‎08-30-2019

Just brought hom the 3-pack of xFi Pods. Followed instructions to setup exactly. Cannot get a pod to connect... frustrated... anyone have an idea ???

Thanks

-Brian

RobertWy · ‎08-31-2019

@bfruit88 wrote:

Just brought hom the 3-pack of xFi Pods. Followed instructions to setup exactly. Cannot get a pod to connect... frustrated... anyone have an idea ???

Thanks

-Brian

Some have said it can take hours before they connect.

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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Comcast_Support · ‎09-03-2019

Welcome to our community! I'm sorry to hear about the issues with the Pods. Were you able to get them connected or are you still running into the same issues? We're happy to help out.

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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bfruit88 · ‎09-04-2019

Hey there. I have not been able to get them connected. I had a service call into xfinity They told me that the system to register the pods was down and the issue was with the engineering department. Can you help? Thanks!!!

Issue connecting xFi Pod(s)

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