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Install a new modem and retain current settings

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New Poster

Install a new modem and retain current settings

I have picked up a new modem at the Xfinity Store, and have installed the app on my phone. I have been told that my old modem needs replacing. What is the process that I need to go through to replace the modem and retain all the settings. I have passwords and my sprinkler system programmed into the current modem and don't want to lose any of that information.

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Diamond Problem Solver

Re: Install a new modem and retain current settings

Use the XFi app
Depending on what you are swapping, you May have to redo settings anyways

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Official Employee

Re: Install a new modem and retain current settings

Hello jamesphess. I am following up on your modem update. Have you been able to use the Xfinity App to help with swapping your Xfinity Gateway? (Xfinity App is the new version of xFi App). 


I am an Official Comcast Employee.
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