jwmissionbay -- I'm happy to take a look at your account to review and can let you know when I have additional information. Thank you outlining the steps you have already taken. You mentioned pausing the device, but still receiving notifications -- do you know what time you had paused the device?
I am having the same problem. If the Hopper 2 is connected to the gateway then the hopper will freeze whenever there is a malicious threat, sometimes several times a day, and I have to reset the Hopper. I have had Dish technical support working both remotely and through 2 home visits but it is still happening. Surely there must be a solution!
Try disabling the Xfi Advanced security and see;
I started getting these types of notifications a few nights ago. I ran the IP address and it's Echostar aka Dish Network. I assume it's attempting updates to my Hopper. It's the same first 8 of the IP address but the last digits are different with the same port. I can individually allow each IP for 30 days but can't seem to find a way to whitelist the whole IP so that updates for Dish can happen as they should. Additionally, the "fix" for this is a joke. There's no directions, just a list of three different things to do without instructions for how to do them.
I hate to turn off the Advanced Security altogether but that may be what happens if I can't find a suitable solution to this. It's almost as if Comcast is doing this on purpose? They should make it easier for us to whitelist specific IPs permanently.
I'm a Dish Employee with Xfinity and getting same messages on my Hopper.
Will see if I can connect with software group and get a better answer.
I am also thinking its the nightly pay-per-view check or maybe this is software downloads that are pinging the ports.
We do have a european SW group so maybe these checks do come from Europe.
Again...no promises but maybe I can reach someone from inside.
With the Advanced Security feature enabled, whenever a threat is detected, it’s automatically blocked and you are notified in xFi and given tips on how to resolve. You are also given the option to Allow Access for certain types of threats. With regard to the issues raised on this thread related to the DISH devices -- at this time, if you have determined that the activity is legitimate, you can allow access via the xFi App for a certain amount of time. Thank you for raising these issues as we are able to pass this feedback and information to the right teams to look into possible changes or enhancements to this feature.
Odd - I get the same message on my network disk from which I stream video. Have multiple devices but this is the only one that gets the "ip reputation" msg. Think comcast doesnt like streaming video.
I have been getting this message for about a month now. They say they are coming from my Hopper 3 BR, which I assume is one of my bedrooms. I do have a question though. If these threat are being blocked by Comcast, why not just let them continue to do so. Now I must say that although my issues as far as my guide updating, or not being able to DVR, does not happen. I may from time to time, as I am watching on Demand have the show drop and have to go back into the DVR to start it again.
Your knowdlege is far supoerior to mine.I 'm an old guy that has basic knowledge of such things. Everything works here with the exception of what I have mentioned. Again I ask, if Comcast is blocking these threats, why not just let them?
Because if I turn it on, I'm getting a message every day that it's blocked Dish's attempt to connect with my Hopper. Every day I hit the allow for 30 days button only to get a new "threat" message the next day. After four consecutive days, and no relevent information from Comcast about allowing that IP address permanently, I disabled it. I was also getting messages about "threats" from websites that I know are safe. I have a firewall and everything set up on the router and I'm not concerned about the false "threats" that it's catching and warning me about. Until they have settings that will allow us to create our own whitelist of allowed IPs, I see no reason to opt into this extra service. If you're happy with it, there's no reason for you to disable it.