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I have 2 ARRIS devices listed on my network

New Poster

I have 2 ARRIS devices listed on my network

They are both listed as not connected so it's safe to say neither one is my modem. They are named
"ARRIS Arris Device" and "ArrisGro-032A" what are these devices and since they aren't connected can i go ahead and click forget device on them? Thanks in advance
Silver Problem Solver

Re: I have 2 ARRIS devices listed on my network


@San9496 wrote:
They are both listed as not connected so it's safe to say neither one is my modem. They are named
"ARRIS Arris Device" and "ArrisGro-032A" what are these devices and since they aren't connected can i go ahead and click forget device on them? Thanks in advance

Those are your X1 devices.


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Official Employee

Re: I have 2 ARRIS devices listed on my network

The ARRIS Arris Device is your Gateway. These entries show up from time to time and as long as it's listed as Not Connected you can Forget the Device. It won't impact your network, as your Gateway should still be showing online in the Network tab. 

The Arris-gro device as RobertWy mentioned is likely a set top box, and if it's listed as Not Connected you can also Forget this Device without it causing an impact. 

 


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New Poster

Re: I have 2 ARRIS devices listed on my network

Thanks Brittany!