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HELP! SOMEONE HAS HACKED INTO MY WIFI AND I NEED TO SHUT IT OFF

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HELP! SOMEONE HAS HACKED INTO MY WIFI AND I NEED TO SHUT IT OFF

I received a call that unknown people have accessed my wifi and are using it for illlegal activities.  I was instructed to shut off the modem but I am at work.  How do I shut it off on my account online?

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Re: HELP! SOMEONE HAS HACKED INTO MY WIFI AND I NEED TO SHUT IT OFF


@swoolworth wrote:

I received a call that unknown people have accessed my wifi and are using it for illlegal activities.  I was instructed to shut off the modem but I am at work.  How do I shut it off on my account online?


Change your password; you will also have to change the password on all your connected devices.

https://www.xfinity.com/support/articles/view-change-wifi-password


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